Dial-A-Ride


 Mission 
The mission of the Enfield Dial-A-Ride program is to provide affordable in-town rides to residents 60 and over or disabled.
 
  • To reserve a ride or cancel a ride reservation: 860-272-3545
  • To ask a question, make a comment or a complaint: 860-272-3545
Service Area
The Enfield Dial-A-Ride provides trips within the Town of Enfield. Car service provided by volunteer drivers is available for out-of-town medical appointments.

Eligibility
Any resident of the Town of Enfield who is 60 years of age or older or has a permanent or temporary physical disability is eligible to use the Dial-A-Ride service.  A Dial-A-Ride membership is required to use Dial-A-Ride services. Membership is renewable annually on January 1.  

If you would like to find out if your physical disability qualifies for Dial-A-Ride service, please fill out this application and send it to:

Enfield Dial-A-Ride
100 High St
Enfield, CT 06082

Applying for Service
To apply for service, print out this application and send it to:

Enfield Dial-A-Ride
100 High St
Enfield, CT 06082

Fares / Membership

The annual fee for Dial-A-Ride service membership is $85.

Membership begins on the date your application is received and ends on December 31st of that year.  

Membership beginning on or after October 1st will cost $42.50 and will end on December 31st of that year.

Days & Hours of Operation
Dial-A-Ride operates Monday through Friday from 8 a.m. to 4 p.m.

Ride Priorities
  • Medical and dental appointments
  • Grocery shopping, banking, and other appointments
  • Lunch and other Senior Center programs
  • Visits to Enfield nursing homes, friends, libraries, and restaurants
Reservations
For reservations, please call 860-272-3545. Call by noon the business day before your appointment to reserve your ride. Two weeks advance notice is requested for out-of-town medical appointment rides. Please call in reservations for rides to medical appointments as soon as you make your appointment.

When you call in your ride reservation, please be prepared to tell us:
  • Your name
  • Your address
  • Your telephone number
  • Your destination
  • The day and, if applicable, the time of the appointment
  • Where you will be waiting for the driver (front/back door, community building, etc.)
  • Whether you use a wheelchair, electric scooter or will have an escort riding with you for assistance.
If you call after office hours, you may leave a message with the ride information.  Our office staff will call you back as soon as possible to confirm the ride.

Out-of-Town Service
When volunteers are available, Enfield Dial-A-Ride offers its members out-of-town service for medical appointments to a variety of locations, including Springfield, Hartford, and Windsor.  Service is provided through volunteers who utilize Town of Enfield office cars to provide transportation.  For this reason, we are unfortunately unable to accommodate wheelchairs for this service.  A small donation is requested for this service.  

Please schedule out-of-town rides at least two weeks in advance to allow us time to find a volunteer to provide transportation.  Unfortunately, due to the limited volunteers, we may not be able to provide transportation to all appointments.  We will call you as soon as we know whether we can provide transportation for an appointment or not.

Operating Procedures
Please be ready for pick up 20 minutes prior to the scheduled time. Our goal is to deliver you to your appointment on time. When the driver arrives, she or he will beep the horn and wait for you at the curb. Drivers will not use the driveway for safety considerations. Please respond promptly to the bus horn. All passengers are required to wear seat belts by law.

Passengers requiring assistance may bring an escort with them. Escorts ride for free. Please let us know you will bring an escort with you when you call to reserve your ride. If requests for Dial-A-Ride service exceed our capacity on a given day, we may need to limit rides. We prefer that grocery purchases are limited to 2 bags per person. The driver will not be able to help you carry your purchases.

Cancellation of Services
Please call Dial-A-Ride as soon as possible if you cannot use the ride you have scheduled. Sometimes, bad weather, bus breakdowns, or unexpected delays make it necessary for us to cancel your scheduled ride. When the Enfield Public Schools are cancelled due to ice and snow, the Enfield Dial-A-Ride service will also be cancelled. We may end a service day earlier than planned if bad road conditions occur or if there is a forecast of bad weather conditions.

Holidays

Dial-A-Ride does not operate on federal holidays.  These are:  New Year's Day, Martin Luther King Day, President's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, and Christmas.

Ice & Snow
When the Enfield Public Schools are closed due to ice and snow, Dial-A-Ride service is cancelled. When bad road conditions occur or a forecast of bad road conditions occurs, a service day may be shortened.  Please listen to 1080 WTIC radio or watch local NBC stations for up-to-date cancellation information.

Images
View images of our client's experiences with Dial-A-Ride!

Questions, Comments, Complaints
We aim to continually improve our service. We welcome your comments and suggestions. If you would like further information about Dial-A-Ride or would like to make a comment or file a complaint about Dial-A-Ride, please call 860-272-3545, Monday through Friday between 8 a.m. and 4 p.m.

Bus Committee
The Senior Citizen Bus Committee, a citizen group of Dial-A-Ride users and friends, helps fund raise to support the Dial-A-Ride program and helps to determine policies and procedures that support the Dial-A-Ride program.

Other Transportation Services
Check the Yellow Pages under taxicabs to find listings for private taxicab services in Enfield.