Enfield EMS bills each patient that we transport to the hospital. By billing for services, Enfield EMS is able to significantly reduce the amount of tax support that we require to maintain a high-quality and effective system. This system allows us to recoup money from insurance companies before we ask for money from the tax payer.
The Town of Enfield does not set the rate that we are allowed to bill. In the State of Connecticut, the Department of Public Health / Office of Emergency Medical Services sets rates for each agency annually. There are two aspects of this rate: the base rate and the per mile rate. The base rate reflects the type of care provided to that patient. A per-mile rate is calculated based on the distance from the scene of the emergency to the hospital.
The Town of Enfield utilizes COMSTAR as our Billing Agent. If you have received care and transportation from Enfield EMS and would like to discuss your bill you may call COMSTAR directly at 978-356-3344. Often times they are able to address your questions with one phone call. You may also visit their website Comstar Ambulance Billing for further information or to make a payment. If Comstar refers you back to Enfield EMS please contact Captain Erin Maloney at 860-253-6558 or via email and she can assist you with your question.
Most often, COMSTAR will bill insurance companies on your behalf without paperwork being submitted by you. Occasionally, COMSTAR will need to contact you for additional information.