News Flash

Information Technology

Posted on: November 16, 2017

IT Support

From August 23, 2017 to September 8, 2017, as Enfield Public School teachers returned for the new school year, IT's open cases increased 4.5 times. In just a few weeks, we've cut the case load by an unprecedented 55% to a total of just 38 open cases as of September 26, 2017. By way of comparison, last year, open cases grew 7 times during this same time period, and took until November to be reduced to normal levels. 

The new ServiceDesk software immediately increased visibility into our workload, allowing us to coordinate tickets based on more accurate and timely information than previously available. The new software also allows us to manage responsiveness according to our Service Level Agreements.

Additional Info...
Facebook Twitter Email

Other News in Information Technology

IT in your Schools

Posted on: April 9, 2019

Remote Managed Services

Posted on: March 12, 2019

Phone System Pilot

Posted on: February 20, 2019

Security Awareness

Posted on: February 11, 2019

IT and Social Services Collaborations

Posted on: January 30, 2019

Library Printing

Posted on: January 15, 2019

Website Stats

Posted on: January 7, 2019

Network Enhancements - Plain and Simple

Posted on: February 21, 2018

Network Refresh Planning

Posted on: February 13, 2018

New Town Policies

Posted on: February 6, 2018

Town Staff Equipment Refresh

Posted on: January 25, 2018

Website Refresh

Posted on: January 16, 2018

Skype in our Service Desk

Posted on: January 9, 2018

Phishing Awareness

Posted on: January 1, 2018

Enfield Television

Posted on: November 10, 2017

Town Staff Upgrade and File Migration

Posted on: November 6, 2017

IT Statistics

Posted on: October 23, 2017

Town Staff File Migration

Posted on: November 17, 2016

New Laptops/Desktops

Posted on: November 9, 2016

BrainStorm Videos

Posted on: November 2, 2016

IT Statistics

Posted on: October 25, 2016

Using Lean Management

Posted on: October 20, 2016

School Security

Posted on: October 26, 2015

IT Statistics

Posted on: November 2, 2015