Enfield Dial-A-Ride

Our Mission

The mission of the Enfield Dial-A-Ride program is to provide affordable in-town rides to residents 60+ or disabled.

Service Area

The Enfield Dial-A-Ride provides trips within the Town of Enfield. Car service provided by volunteer drivers is available for out-of-town medical appointments.

Eligibility

Any resident of the Town of Enfield who is 60 years of age or older OR has a permanent or temporary physical disability is eligible to use the Dial-A-Ride service.

A Dial-A-Ride membership is required to use Dial-A-Ride services. Membership is renewable annually on January 1^st. Please click here to complete an application for membership.

Fares/Membership

The annual fee for Dial-A-Ride service membership is $75.

Days and Hours of Operation

Dial-A-Ride operates Monday – Friday from 8:00 AM – 4:00 PM.

Ride Priorities

• Medical and dental appointments

• Grocery shopping, banking, and other appointments

• Lunch and other Senior Center programs

• Visits to Enfield nursing homes, friends, libraries, and restaurants 

Reservations

Call (860) 272-3545.

Call by noon the day before your appointment to reserve your ride.

Two weeks advance notice requested for out-of-town medical appointment rides.

Please call in reservations for rides to medical appointments as soon as you make your appointment.

When you call in your ride reservation, please be prepared to tell us:

• Your name

• Your address

• Your telephone number

• Your destination

• The day and, if applicable, the time of the appointment

• Where you will be waiting for the driver (front/back door, community building, etc.)

• Whether you use a wheelchair, electric scooter or will have an escort riding with you for assistance. 

Operating Procedures

Please be ready for pick up 20 minutes prior to the scheduled time. Our goal is to deliver you to your appointment on time.

When the driver arrives, she or he will beep the horn and wait for you at the curb. Drivers will not use the driveway for safety considerations. Please respond promptly to the bus horn.

All passengers are required to wear seat belts by law.

Passengers requiring assistance may bring an escort with them. Escorts ride for free. Please let us know you will bring an escort with you when you call to reserve your ride.

If requests for Dial-A-Ride service exceed our capacity on a given day, we may need to limit rides.

We prefer that grocery purchases are limited to 2 bags per person. The driver will not be able to help you carry your purchases.

Out of Town Dial-A-Ride

Out of Town Dial-A-Ride service is available for medical appointments. Riders must be Dial-A-Ride members.

Dial-A-Ride will try to find a volunteer driver to take you to an out of town medical appointment in a town owned car. We cannot take wheelchairs in the cars.

Please schedule your ride at least two weeks in advance.

Riders should be able to manage independently or we invite you to bring along someone to assist you.

Riders will pay parking fees, if any.

Please schedule your appointments between 9:30 AM and 1:30 PM, if possible. Return trips are not scheduled after 3:00 PM.

A small donation is requested for out of town Dial-A-Ride service.

Cancellation of Services

Please call Dial-A-Ride as soon as possible if you cannot use the ride you have scheduled.

Sometimes, bad weather, bus breakdowns, or unexpected delays make it necessary for us to cancel your scheduled ride.

When the Enfield Public Schools are cancelled due to ice and snow, the Enfield Dial-A-Ride service will also be cancelled. We may end a service day earlier than planned if bad road conditions occur or if there is a forecast of bad weather conditions.

Holidays

Dial-A-Ride does not operate on federal holidays.

Ice and Snow

When the Enfield Public Schools are closed due to ice and snow, Dial-A-Ride service is cancelled.

When bad road conditions occur or a forecast of bad road conditions occurs, a service day may be shortened.

Questions, Comments, Complaints

We aim to continually improve our service. We welcome your comments and suggestions.

If you would like further information about Dial-A-Ride or would like to make a comment or file a complaint about Dial-A-Ride, please call (860) 272-3545, Monday – Friday between 8:00 AM and 4:00 PM.

Bus Committee

The Senior Citizen Bus Committee, a citizen group of Dial-A-Ride users and friends, helps fund raise to support the Dial-A-Ride program and helps to determine policies and procedures that support the Dial-A-Ride program.

Other Transportation Services

• Allied Transportation Services provides rides for elderly and disabled persons. 

Call (860) 741-3701 ext. 320 or visit http://www.alliedgroup.org/ride/. 

• CT Transit provides daily bus service round trip to Hartford on the Windsor Locks-Enfield-Somers Commuter Express bus route. Senior citizens and people with disabilities are eligible for reduced fares. 

Call 860-525-9181 TTY: 860-727-8196 or visit http://www.cttransit.com. 

• First Transit provides transportation to medical appointments in or out of town for people on Medicaid. 

Call 1-888-743-3112. 

• United Cerebral Palsy of Greater Hartford provides rides to medical appointments within the greater Hartford area for people with cerebral palsy and other disabilities. 

Call (860) 236-6201.

• Check the Yellow Pages under Taxicabs to find listings for private taxicab services in Enfield. 

Important Numbers

To reserve a ride or cancel a ride reservation: (860) 272-3545

To ask a question, make a comment or a complaint: (860) 272-3545

Last Modified: 12/2/2009 9:36:33 AM