Information Technology Department

Summary of Major Challenges, Goals,

Significant Accomplishments and Factoids

 

Vision Statement

 

Provide an e-government model that is individually focused and encompasses the automation of internal efficiencies, enterprise systems integration and service delivery to the community. 

Ø      Service Continuity - Keep the lights on.  Continue to provide services necessary to maintain current service levels.

Ø      Business Needs - E-Government.  Move forward with new services for all participants, the community and Town of Enfield departments.

Ø       Public Interest - Opening the walls to Town Hall. Address participant service needs with a focus on individual accessibility and community (www.enfield-ct.gov).

 

Major Challenges

 

·         Keeping The Lights On

·         Averting Vulnerabilities

·         Supporting End of Life Hardware

·         Supporting End of Life Software

·         Increasing Break/Fix Calls

·         Moving Forward

·         Managing User Expectations

·         Ever Increasing Workload

·         Meeting the Demands of Users

·         Lack of Funding

·         Defining Ownership and Responsibilities

·         Raising Awareness of the IT Model – Providing the Grid

·         Rapid Changes in Technology

·         Requirements Definition

 

Goals

 

·         Provide forward-looking comprehensive hardware and software solutions.

·         Provide Network Infrastructure for high-quality, reliable and secure information technological services.

·         Provide Internet/Intranet/Extranet solutions that moves government closer to people and business.

·         Support participants to increase efficiency and provide high-quality information services through training, workshops and public access to the Town infrastructure.

·         Promote enterprise integration with forward looking comprehensive and efficient database goals and standards.

 

Significant Accomplishments

 

    • GIS Phase I
    • EMS Garage Wireless Connectivity
    • Guest Wireless Network – Town Hall, EPD, EMS Garage, Central Library
    • Staff Wireless Network – Town Hall, EPD, EMS Garage, Central Library
    • TOE Staff VPN
    • CROCG VPN – Desktop delivered to MDT in Police Cruisers
    • Active Directory Migration Finalized
    • Departmental Servers Upgraded to Windows Server 2003 – EPD, Senior Center, CDC, Central Library, SJC
    • Network Infrastructure Upgrades – Switch Ports, Multi Point to Point
    • Town Clerk Burial Book Application – Admins for Windows
    • Town Clerk Ballot Counting Application – Admins for Windows
    • Town Clerk Officials Booklet Application – Admins for Windows
    • Town Clerk Vital Statistics Application – Admins for Windows
    • Town Clerk Map Index Application – Admins for Windows
    • Police Records Information System – DataForce – Admins for Windows
    • ActiveNet Implementation
    • Personal Property Application Enhancement
    • Sallie Mae Online Tax Payment Gateway
    • Real Estate Property Record Information on Web
    • Web Accessibility Certification
    • Library and Economic Development Web sites into Content Management
    • Interactive Web Forms – Town Manager, Library, EMS
    • Web Photo Gallery
    • Web Court Decisions
    • CT Civil Union Tax Law Adjustments
    • QAlert Implementation
    • User Training – Microsoft Office, ActiveNet, QAlert, AutoDesk Map3D
    • Disaster Recovery - EPD Domain Controller Redundancy, File Sync with Town Hall
    • Town Manager MultiFunction Device
    • Rewire WPC
    • EPD Desktop Upgrade
    • Town Wide Desktop Image Upgrades – SP2, MS Office 2003
    • Print Servers Implementation
    • MultiMedia EOC Room at EPD
    • Web Tax Calculator
    • See IT Initiatives: http://enfield-ct.gov/content/91/794/default.aspx
    • Digital Cities Survey 2007 Winner 4th place population 30,000 – 74,999

 

Factoids

 

·         1.28% of Town of Enfield FY 2007/2008 Operating Budget – 0% Capital Budget

·         IT Operating Budget $33 per Capita

·         12.14 FTEs

·         4,500 HelpDesk Tickets FY 2006/2007

·         3,240 HelpDesk Tickets FY 2007/2008 Year To Date

·         280 Town of Enfield Employees Trained, 30 Classes

·         99.479% Uptime FY 2006/2007

·         99.999% Uptime FY 2007/2008 Year To Date

·         3,000 Web Pages

·         39,501 Web Site Visits, 10,975 File Downloads – July 2006

·         108,768 Web Site Visits, 17,143 File Downloads – July 2007

·         IT Department Established 1974

·         18 Network Sites

·         223 Network Devices

·         2.89 Million E-Mails Processed in the Last Month

·         712 User Accounts

·         80 Public Accessible Desktops

·         488 Desktops

·         76% of Desktops Purchased between 1997/2005

·         57 Laptops

·         365 Printers, Peripherals and Accessories

·         265 Telephones

·         31 Servers

·         3.6 Terabytes of Disk Storage

·         330+ Shrink Wrapped, Purchased, ASP and In House Developed Applications

·         GIS Layers/Maps 88 Town Layers, 22 State Layers, 8 Maps

 

 

 

Charlene S. Bond, Director cbond@enfield.org

(860) 253-6313   Fax - (860) 253-6308 

November 2007