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The original item was published from 3/27/2017 5:44:49 PM to 3/27/2017 6:41:26 PM.

News Flash

Information Technology

Posted on: April 10, 2017

[ARCHIVED] ServiceDesk Improvements

The IT team has been evaluating products that will provide the customer with an easy to use portal in which to request and track the progress of all requests through a webpage. We have chosen a vendor and are starting the process of setting up the tables and learning the new system.  This new ServiceDesk will allow customers to track their own tickets, see updates on their tickets and follow the process through.  We will be able to pull more accurate metrics for more accountability. 

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