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The original item was published from 4/12/2018 1:19:54 PM to 4/12/2018 1:21:58 PM.

News Flash

Information Technology

Posted on: May 30, 2018

[ARCHIVED] IT Knowledgebase

We are creating an IT Knowledgebase to centralize our institutional knowledge. We are using OneNote as a basis to structure all our standard responses and technical information. We will have one gateway for all to share contacts, disaster recovery info, policies and procedures, etc. Using a concept known as Knowledge Centered Service (KCS), we hope to empower front line support staff with direct access to a full range of continually-maintained technical support information.

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