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The original item was published from 4/12/2018 1:44:59 PM to 6/22/2020 12:00:00 AM.

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Information Technology

Posted on: June 21, 2018

[ARCHIVED] Increase IT Support Skills

The IT Department has set a goal to increase the number of IT staff members who are proficient to manage and support our Tier 1 level of requests.  Currently, half our staff meets this goal.  The method of measuring skills required will be through a Skills Grid developed for every area of concentration.  Day to day operations require certain skills and knowledge to provide Tier 1 support to our customers.  Staff will be cross trained to provide immediate assistance at Tier 1 levels.  Training takes place weekly by demonstration with follow up assistance by the key resource in each area.  

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