News Flash

Posted on: April 9, 2019

IT in your Schools

IT is visiting each school and spending time with teachers, administration and staff to answer their questions, provide tips and tricks and assist with their day to day Office 365 questions. We had such a great success last year, teachers have asked us to...

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Additional Info... Information Technology
Posted on: March 12, 2019

Remote Managed Services

Remote Managed Services. IT Department has chosen a new remote network management service vendor, PCM; the leader in network Remote Managed Services. This vendor will assist in management of the Town’s network on a 24/7 basis. PCM provides a sta...

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Additional Info... Information Technology
Posted on: March 4, 2019

Upgrade of the Call Directory Reporting System

Our Call Directory Reporting system is used to capture and report on telecom usage, incoming and outgoing calls, support collection and processing of calls. It provides us with many customized reports and on-demand traffic analysis tools to allow administ...

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Additional Info... Information Technology
Posted on: February 20, 2019

Phone System Pilot

IT is working with Broadview/Windstream on instituting a phone pilot for a new phone system. Plans are in the works to begin a 60-day pilot with various individuals from the Town and Schools. Our current Siemens system requires an extensive/expensive upgr...

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Additional Info... Information Technology
Posted on: February 11, 2019

Security Awareness

3/18 – Security Awareness - IT is working hard to increase security without interfering with day-to-day productivity. To best address the Town’s network security and keep the Town’s information safe, the IT Department is usin...

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Additional Info... Information Technology
Posted on: January 30, 2019

IT and Social Services Collaborations

IT is working with Social Services and exploring options to purchase a database that would support department-wide grant reporting and client tracking for implementation in fiscal year 2019-20. 

Social Services will also be setting up a new Enfiel...

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Additional Info... Information Technology
Posted on: January 7, 2019

Website Stats

Now that the new website is established, the Governance Team is working directly with content editors to maintain the site according to the standards established during design phase. We are also working to assess the changes and how they affect our custom...

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Additional Info... Information Technology
Posted on: February 21, 2018

Network Enhancements - Plain and Simple

Below are some of the network enhancements we have made recently!

 

PurView Network Analytics – Software has been installed to troubleshoot network problems by analyzing traffic and resource utilization. PurView captures and analyzes cont...

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Additional Info... Information Technology
Posted on: February 13, 2018

Network Refresh Planning

IT is currently planning for the replacement of the five year old network infrastructure with Extreme Networks Service offering - Network Infrastructure as a Service (NIaaS). Traditional network replacement (remove and replace) of the equipment would cost...

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Additional Info... Information Technology
Posted on: February 6, 2018

New Town Policies

IT is currently drafting a Technology Deployment and Maintenance Policy, as well as a Micro-Device Policy (think: iPads, iPhones, etc) to ensure all town officials have access to technology. IT has also developed and initiated a Workspace Relocation Polic...

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Additional Info... Information Technology
Posted on: January 25, 2018

Town Staff Equipment Refresh

We are preparing an RFP for the technology refresh of the town.  This Request for Proposal includes All in One desktops, laptops for mobile managers and mobile personnel, new kiosks and All in One computers for library patrons and residents using...

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Additional Info... Information Technology
Posted on: January 16, 2018

Website Refresh

Our current website is being reviewed by a Governance Committee of staff members to prepare for our meeting with the CivicPlus project manager.  We will begin to outline a timeline and plan to refresh our website. We will be submitting a Design D...

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Additional Info... Information Technology
Posted on: January 9, 2018

Skype in our Service Desk

IT has installed a new communication tool as part of Microsoft Office 2016. Skype for Business now has a chat feature that allows instant messaging via your computer. With this new tool, IT and their customers can overcome communication barriers of timing...

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Additional Info... Information Technology
Posted on: January 1, 2018

Phishing Awareness

“Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money), often for malicious reasons, by masquerading as a trustworthy entity in an electronic communicati...

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Additional Info... Information Technology
Posted on: November 16, 2017

IT Support

From August 23, 2017 to September 8, 2017, as Enfield Public School teachers returned for the new school year, IT's open cases increased 4.5 times. In just a few weeks, we've cut the case load by an unprecedented 55% to a total of just 38 open cases as of...

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Additional Info... Information Technology
Posted on: November 10, 2017

Enfield Television

In July, Enfield Television became a division of the IT Department. IT will be assisting in the managing of the day to day operations of E-TV.  We are working together to advance the technology currently being used.  We also are sharing ...

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Additional Info... Information Technology
Posted on: November 6, 2017

Town Staff Upgrade and File Migration

IT will be upgrading the Town staff to Office 365 and Office 2016. Staff email was moved to the cloud previously and we will now be moving their files. This will allow the town staff to access their files from anywhere at anytime with the latest and most ...

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Additional Info... Information Technology
Posted on: October 23, 2017

IT Statistics

IT is keeping metrics on many things these days! Three such metrics include how many website hits, how many people were on our guest wireless network and how many work orders we close in accordance with our Service Level Agreements. For August, we have cl...

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Additional Info... Information Technology
Posted on: November 17, 2016

Town Staff File Migration

IT will be migrating Town staff's files to the cloud! The municipality will be upgrading to Office 365. Their email has been moved to the cloud and we will now be moving their files. This will allow the town staff to access their files from anywhere at...Read on...

Additional Info... Information Technology
Posted on: November 9, 2016

New Laptops/Desktops

IT is working on an RFP for a new lease company. With this new three year lease, we will be providing Enfield Public School administration, secretaries, nurses, etc with 160 new state of the art desktops or laptops. Specs will include an All in One Des...Read on...

Additional Info... Information Technology
Posted on: November 2, 2016

BrainStorm Videos

IT is offering free educational training videos to Enfield Public Schools and all Town entities. These videos are all on Office products for Windows 2013, 2016 and Mac 2013 and 2016, as well as Windows 8 and 10. These videos are short, one to two minute...Read on...

Additional Info... Information Technology
Posted on: October 25, 2016

IT Statistics

IT is keeping metrics on many things these days! Three such metrics include how many website hits, how many people were on our guest wireless network and how many work orders we close in accordance with our Service Level Agreements. For August, we have...Read on...

Additional Info... Information Technology
Posted on: October 20, 2016

Using Lean Management

IT has begun working with Lean Management and Six Sigma initiatives. Lean Management encourages eliminating wasteful operations, fixing "what bugs you", and focuses on increased quality while improving customer service. Three people in our dep...Read on...

Additional Info... Information Technology
Posted on: October 26, 2015

School Security

IT is assisting the Board of Education in their endeavor to harden the schools. The Board of Education has received a grant to purchase and install new video cameras, proximity card readers, new badge printers. Scanning key cards are being installed on ...Read on...

Additional Info... Information Technology
Posted on: November 2, 2015

IT Statistics

Did you know IT supports the Technological Needs of The Town's Education, Public Safety and Municipal Services? This includes over 4000 devices and 37 locations. During the 2014 year, the IT Department closed 6804 support calls. We trained 226 staff me...Read on...

Additional Info... Information Technology