News Flash

Posted on: April 9, 2019

IT in your Schools

IT is visiting each school and spending time with teachers, administration and staff to answer their questions, provide tips and tricks and assist with their day to day Office 365 questions. We had such a great success last year, teachers have asked us to...

Read on...

Additional Info... Information Technology
Posted on: March 12, 2019

Remote Managed Services

Remote Managed Services. IT Department has chosen a new remote network management service vendor, PCM; the leader in network Remote Managed Services. This vendor will assist in management of the Town’s network on a 24/7 basis. PCM provides a sta...

Read on...

Additional Info... Information Technology
Posted on: March 4, 2019

Upgrade of the Call Directory Reporting System

Our Call Directory Reporting system is used to capture and report on telecom usage, incoming and outgoing calls, support collection and processing of calls. It provides us with many customized reports and on-demand traffic analysis tools to allow administ...

Read on...

Additional Info... Information Technology
Posted on: February 20, 2019

Phone System Pilot

IT is working with Broadview/Windstream on instituting a phone pilot for a new phone system. Plans are in the works to begin a 60-day pilot with various individuals from the Town and Schools. Our current Siemens system requires an extensive/expensive upgr...

Read on...

Additional Info... Information Technology
Posted on: February 11, 2019

Security Awareness

3/18 – Security Awareness - IT is working hard to increase security without interfering with day-to-day productivity. To best address the Town’s network security and keep the Town’s information safe, the IT Department is usin...

Read on...

Additional Info... Information Technology
Posted on: January 30, 2019

IT and Social Services Collaborations

IT is working with Social Services and exploring options to purchase a database that would support department-wide grant reporting and client tracking for implementation in fiscal year 2019-20. 

Social Services will also be setting up a new Enfiel...

Read on...

Additional Info... Information Technology
Posted on: January 15, 2019

Library Printing

Since the upgrade of the Library computers, IT has been working with the Library staff to install wireless printing ability for our patrons. The solution being investigated will be more robust than previous wireless printing.

Read on...

Additional Info... Information Technology
Posted on: January 7, 2019

Website Stats

Now that the new website is established, the Governance Team is working directly with content editors to maintain the site according to the standards established during design phase. We are also working to assess the changes and how they affect our custom...

Read on...

Additional Info... Information Technology
Posted on: October 8, 2018

New Teacher Laptop Lease

An RFP for new laptops for Enfield teachers has been completed and awarded to the lease company. This brand new equipment will be HP devices and will be a three year lease renewal, as our previous three year lease has expired. Deployment will be scheduled...

Read on...

Additional Info... Information Technology
Posted on: September 25, 2018

DPW Routing GIS Application

The Highway Department and IT are working on a GIS application, which will be used for mapping routes for plowing, sanding, trash pickup and recycling.  The Department of Public Works is looking for transparency and the ability to label and provi...

Read on...

Additional Info... Information Technology
Posted on: September 18, 2018

Munis Investment Assessment

The purpose of this analysis is to cover an overview of the Payroll & HR modules within Munis, the Town's financial system, to review and evaluate its usage.  Our Financial and HR staff were asked to bring issues, problems and enhancements, e...

Read on...

Additional Info... Information Technology
Posted on: September 11, 2018

New Teacher Orientation

It's that time of year again!!  New teachers are ready to start and educate Enfield's students.  The IT Department has been working hard to ensure that all teachers have the accesses they need to begin teaching right away.  Ever...

Read on...

Additional Info... Information Technology
Posted on: August 28, 2018

Lean Six Sigma

In 2017, the IT Department instituted a formal process improvement method called Lean Six Sigma.

With it, we discovered laptop support could be dramatically improved. We segmented support into three areas of competency: customer service, inventory, and sys...

Read on...

Additional Info... Information Technology
Posted on: February 21, 2018

Network Enhancements - Plain and Simple

Below are some of the network enhancements we have made recently!

 

PurView Network Analytics – Software has been installed to troubleshoot network problems by analyzing traffic and resource utilization. PurView captures and analyzes cont...

Read on...

Additional Info... Information Technology
Posted on: February 13, 2018

Network Refresh Planning

IT is currently planning for the replacement of the five year old network infrastructure with Extreme Networks Service offering - Network Infrastructure as a Service (NIaaS). Traditional network replacement (remove and replace) of the equipment would cost...

Read on...

Additional Info... Information Technology
Posted on: February 6, 2018

New Town Policies

IT is currently drafting a Technology Deployment and Maintenance Policy, as well as a Micro-Device Policy (think: iPads, iPhones, etc) to ensure all town officials have access to technology. IT has also developed and initiated a Workspace Relocation Polic...

Read on...

Additional Info... Information Technology
Posted on: January 25, 2018

Town Staff Equipment Refresh

We are preparing an RFP for the technology refresh of the town.  This Request for Proposal includes All in One desktops, laptops for mobile managers and mobile personnel, new kiosks and All in One computers for library patrons and residents using...

Read on...

Additional Info... Information Technology
Posted on: January 16, 2018

Website Refresh

Our current website is being reviewed by a Governance Committee of staff members to prepare for our meeting with the CivicPlus project manager.  We will begin to outline a timeline and plan to refresh our website. We will be submitting a Design D...

Read on...

Additional Info... Information Technology
Posted on: January 9, 2018

Skype in our Service Desk

IT has installed a new communication tool as part of Microsoft Office 2016. Skype for Business now has a chat feature that allows instant messaging via your computer. With this new tool, IT and their customers can overcome communication barriers of timing...

Read on...

Additional Info... Information Technology
Posted on: January 1, 2018

Phishing Awareness

“Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money), often for malicious reasons, by masquerading as a trustworthy entity in an electronic communicati...

Read on...

Additional Info... Information Technology
Posted on: November 16, 2017

IT Support

From August 23, 2017 to September 8, 2017, as Enfield Public School teachers returned for the new school year, IT's open cases increased 4.5 times. In just a few weeks, we've cut the case load by an unprecedented 55% to a total of just 38 open cases as of...

Read on...

Additional Info... Information Technology
Posted on: November 10, 2017

Enfield Television

In July, Enfield Television became a division of the IT Department. IT will be assisting in the managing of the day to day operations of E-TV.  We are working together to advance the technology currently being used.  We also are sharing ...

Read on...

Additional Info... Information Technology
Posted on: November 6, 2017

Town Staff Upgrade and File Migration

IT will be upgrading the Town staff to Office 365 and Office 2016. Staff email was moved to the cloud previously and we will now be moving their files. This will allow the town staff to access their files from anywhere at anytime with the latest and most ...

Read on...

Additional Info... Information Technology
Posted on: October 23, 2017

IT Statistics

IT is keeping metrics on many things these days! Three such metrics include how many website hits, how many people were on our guest wireless network and how many work orders we close in accordance with our Service Level Agreements. For August, we have cl...

Read on...

Additional Info... Information Technology
Posted on: October 18, 2017

Cybersecurity Awareness

The IT Department has partnered with KnowBe4 to improve our cybersecurity awareness. The program is designed to increase our ability to recognize and avoid dangerous email threats. Staff were challenged to recognize the red flags of social engineering in ...

Read on...

Additional Info... Information Technology
Posted on: October 10, 2017

Continuous Improvement Processes

Two members of our staff have received their Black Belt certification in Lean Six Sigma.  Six Sigma is a method that provides organizations the tools to improve the capability of their business processes.  They conducted research on IT i...

Read on...

Additional Info... Information Technology
Posted on: October 4, 2017

Website Refresh

IT has been working with SiteImprove to gather statistics on our website. We have identified approximately 1792 active pages. Of these pages, we also found approximately 130 broken links and 20 misspellings.  IT and the Town Manager’s Office have...

Read on...

Additional Info... Information Technology
Posted on: September 12, 2017

Magic Carpet Wifi Access

Don't forget our Magic Carpet Bus features free WiFi while travelling on the bus!!  Take a ride with us and check the latest football scores!! #freewifi

Additional Info... Information Technology
Posted on: August 29, 2017

New Teacher Orientation

It's that time of year again!!  New teachers are ready to start and educate Enfield's students.  The IT Department has been working hard to ensure that all teachers have the accesses they need to begin teaching right away.  Ever...

Read on...

Additional Info... Information Technology
Posted on: September 4, 2017

24/7 Access

IT helps the Town stay open 24/7 by providing open and available access so residents are able to pay bills online, check on voting locations, apply for permits online, process online bill payments, renew dog licenses online, check out library books, accep...

Read on...

Additional Info... Information Technology
Posted on: August 17, 2017

Summer Staff Changes

Staff changes are a very large summer project for IT. We are getting ready for the upcoming changes in Enfield Public Schools staff that normally occur over the summer. This year will involve an exceptionally large amount of staff changes due to the closi...

Read on...

Additional Info... Information Technology
Posted on: August 8, 2017

Brainstorm Videos

IT is offering free, educational training videos to Enfield Public Schools and all Town entities.  Videos include Office products for Windows 2013, 2016 and Mac 2013 and 2016, as well as Windows 8 and 10. They offer many tips and tricks and answe...

Read on...

Additional Info... Information Technology
Posted on: November 17, 2016

Town Staff File Migration

IT will be migrating Town staff's files to the cloud! The municipality will be upgrading to Office 365. Their email has been moved to the cloud and we will now be moving their files. This will allow the town staff to access their files from anywhere at...Read on...

Additional Info... Information Technology
Posted on: November 9, 2016

New Laptops/Desktops

IT is working on an RFP for a new lease company. With this new three year lease, we will be providing Enfield Public School administration, secretaries, nurses, etc with 160 new state of the art desktops or laptops. Specs will include an All in One Des...Read on...

Additional Info... Information Technology
Posted on: November 2, 2016

BrainStorm Videos

IT is offering free educational training videos to Enfield Public Schools and all Town entities. These videos are all on Office products for Windows 2013, 2016 and Mac 2013 and 2016, as well as Windows 8 and 10. These videos are short, one to two minute...Read on...

Additional Info... Information Technology
Posted on: October 25, 2016

IT Statistics

IT is keeping metrics on many things these days! Three such metrics include how many website hits, how many people were on our guest wireless network and how many work orders we close in accordance with our Service Level Agreements. For August, we have...Read on...

Additional Info... Information Technology
Posted on: October 20, 2016

Using Lean Management

IT has begun working with Lean Management and Six Sigma initiatives. Lean Management encourages eliminating wasteful operations, fixing "what bugs you", and focuses on increased quality while improving customer service. Three people in our dep...Read on...

Additional Info... Information Technology
Posted on: October 13, 2016

Social Services Department Move

This past weekend, the Neighborhood Center, Social Services and Dial A Ride moved to a new location!! IT has moved their phones, computers, copiers and printers to ensure their downtime was minimal. They are currently up and functioning and enjoying the...Read on...

Additional Info... Information Technology
Posted on: September 15, 2016

Munis HR Applicant Tracking

HR will be implementing a new Munis module that will allow the Human Resources Department to streamline and automate the job application process. This will lead to quicker turnaround times for the applicants and less downtime in our departments as empty ...Read on...

Additional Info... Information Technology
Posted on: September 7, 2016

Phone Upgrade

We are upgrading and expanding our Unify phone system to Version 7. New phones will be added to classrooms for a paging system at Enfield High School and adding an extra layer of security on our Voice over IP phone network. Read on...

Additional Info... Information Technology
Posted on: August 10, 2016

Summer Projects

IT has a very large list of summer projects this year!! We are moving the equipment in the Memorial Pre-K classes to Stowe. We have ordered brand new equipment for the Enfield High School World Language Lab, CAD labs and Graphic Arts Labs. This equipme...Read on...

Additional Info... Information Technology
Posted on: August 24, 2016

Internet Connection

The Town Hall internet connection is being transitioned to the CEN (CT Education Network). This move will reduce our costs and increase our internet speed for town and school staff – a WIN, WIN for all!!

Additional Info... Information Technology
Posted on: August 17, 2016

IT Customer Service

The Town of Enfield puts Customer Service first!!! All employees and volunteers of the Town of Enfield are expected to provide our customers with responsive, consistent and effective service. IT supports the technology needs of the Enfield Public School...Read on...

Additional Info... Information Technology
Posted on: October 5, 2015

Opening Stowe

Stowe is now open and operating!! Several town departments (FRC, Child Development Center, etc) were able to begin on the first day of school. PreK was also moved here, as well as Early Childhood. IT worked diligently, with many other town departments...Read on...

Additional Info... Information Technology
Posted on: October 19, 2015

EHS Renovation Update

IT has ordered equipment for the Enfield High School Renovation Project. Servers, switches, etc will arrive so we can begin setting up the infrastructure of Enfield High. Some staff, offices and classrooms will be moved into the new Fermi STEAM building ...Read on...

Additional Info... Information Technology
Posted on: October 26, 2015

School Security

IT is assisting the Board of Education in their endeavor to harden the schools. The Board of Education has received a grant to purchase and install new video cameras, proximity card readers, new badge printers. Scanning key cards are being installed on ...Read on...

Additional Info... Information Technology
Posted on: November 2, 2015

IT Statistics

Did you know IT supports the Technological Needs of The Town's Education, Public Safety and Municipal Services? This includes over 4000 devices and 37 locations. During the 2014 year, the IT Department closed 6804 support calls. We trained 226 staff me...Read on...

Additional Info... Information Technology
Posted on: October 5, 2015

Teachers Get New Laptops!

Enfield Public School teachers are now receiving new Lenovo laptops. They are equipped with Windows 8. With this new device, they will have immediate access to the cloud, their documents, ESchool, etc. They are excited to incorporate this new technolog...Read on...

Additional Info... Information Technology
Posted on: September 28, 2015

Office 365

IT has implemented Office 365 to the Town of Enfield employees. Training has begun this month on One Drive and storing documents in the cloud. Teachers are excited about the collaboration aspect and sharing enhancements. Check back here for some tips a...Read on...

Additional Info... Information Technology
Posted on: August 17, 2015

Elementary School Lunch Upgrade

The Board of Education has implemented a new point of sale system in the elementary lunchrooms. IT has installed new computers for this new endeavor! Students will be able to pay for lunches "on account" just like the high school process. A p...Read on...

Additional Info... Information Technology